myr88 Privacy Policy

1. Introduction

myr88 ("myr88", "we", "us", "our") operates the online gaming platform accessible at myr88.win (the "Platform"). We are committed to protecting and respecting the privacy of all individuals who interact with our Platform, including registered players, prospective players, and general visitors.

This Privacy Policy ("Policy") describes how myr88 collects, processes, stores, and shares personal data in accordance with applicable data protection principles. By accessing or using the myr88 Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

This Policy should be read alongside the myr88 Terms & Conditions, which govern your overall use of the Platform. If you have questions about how myr88 handles your data, you may contact our support team at the details provided in Section 13.

2. Data We Collect

myr88 collects personal data across several categories depending on the nature of your interaction with the Platform. The following table summarises the categories of data we may hold about you:

myr88 does not intentionally collect sensitive personal data (such as race, religion, or medical information) unless specifically required for responsible gaming assessments or regulatory compliance.

3. How We Collect Data

myr88 collects personal data through the following means:

• Direct interaction — when you register an account, complete identity verification, make deposits or withdrawals, contact customer support, or participate in promotions;
• Automated technologies — through cookies, session logs, and analytics tools that record your interactions with the Platform (see Section 6);
• Third-party sources — including payment processors (such as FPX, DuitNow, and e-wallet providers), identity verification service providers, and fraud detection partners where applicable.

All data collection is conducted on a lawful basis as described in Section 4. myr88 does not purchase data from third-party marketing brokers or data vendors.

4. Purpose & Legal Basis for Processing

myr88 processes your personal data for the following purposes and on the following legal bases:

• Contract performance — to create and manage your account, process deposits and withdrawals, and deliver gaming services;
• Legal obligation — to comply with anti-money laundering (AML) obligations, age verification requirements, and regulatory reporting duties imposed by our licensing authority;
• Legitimate interests — to detect and prevent fraud, secure the Platform, improve services, and conduct analytics to understand how Malaysian players use the Platform;
• Consent — to send you marketing communications about promotions, new games, and Platform updates where you have opted in. You may withdraw consent at any time via your account settings or by contacting support.

5. Data Sharing & Disclosure

myr88 does not sell your personal data to third parties. We may share your data in the following circumstances:

• Service providers — payment processors, identity verification providers, cloud infrastructure providers, and customer support platform operators who process data on our behalf under strict contractual obligations;
• Game content providers — game studios and live dealer operators who may receive session data required to operate their games on the myr88 Platform;
• Regulatory and law enforcement — where required by our licensing authority, a competent court, or law enforcement agency in connection with a lawful investigation;
• Business transactions — in the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction, subject to equivalent privacy protections.

All third-party processors engaged by myr88 are bound by data processing agreements that restrict their use of your data to the purposes for which it was shared.

6. Cookies & Tracking Technologies

myr88 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The cookies we use include:

• Essential cookies — required for the Platform to function, including session authentication and security tokens. These cannot be disabled without impairing Platform functionality;
• Analytics cookies — used to understand how players navigate the Platform, which pages are visited most frequently, and where technical errors occur. Data is aggregated and anonymised;
• Preference cookies — store your language preferences, last-visited game categories, and display settings to improve your experience on return visits;
• Marketing cookies — where consented, used to deliver relevant promotional content within the Platform. myr88 does not use third-party advertising cookies to track you across unrelated websites.

You may manage cookie preferences through your browser settings. Blocking essential cookies will affect Platform functionality, including your ability to log in to your myr88 account.

7. Data Retention

myr88 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to minimum retention requirements imposed by law and our licensing conditions. In practice:

• Active account data is retained for the lifetime of the account plus a minimum period following closure as required by applicable AML and regulatory obligations;
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction;
• Identity verification documents are retained for the period required by our licensing authority, typically five (5) years from the end of the account relationship;
• Customer support communications are retained for two (2) years unless required longer for dispute resolution or legal proceedings.

On expiry of the applicable retention period, myr88 will securely delete or anonymise your personal data in accordance with our internal data lifecycle management procedures.

8. Data Security

myr88 implements technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the myr88 Platform;
• Encrypted storage of sensitive data fields, including payment details and identity document copies;
• Access controls limiting internal access to personal data on a need-to-know basis;
• Regular security audits and penetration testing by independent security professionals;
• Two-factor authentication (2FA) available for all myr88 player accounts.

While myr88 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, myr88 will notify affected individuals and relevant authorities in accordance with applicable notification requirements.

9. Your Data Rights

Subject to applicable law and the terms of our licensing obligations, you have the following rights in relation to the personal data myr88 holds about you:

• Right of access — to request a copy of the personal data myr88 holds about you;
• Right of rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data, subject to overriding retention obligations (e.g. AML record-keeping requirements);
• Right to restriction — to request that myr88 restrict processing of your data in certain circumstances;
• Right to object — to object to processing based on legitimate interests, including the use of your data for direct marketing;
• Right to data portability — to request a machine-readable copy of data you have provided to myr88 where processing is based on consent or contract.

To exercise any of these rights, contact myr88 customer support via live chat or by email at [email protected]. We will respond within 30 days of receiving your request. Identity verification will be required before we process any data rights request.

10. Children's Privacy

Parents and guardians who believe a minor may have accessed or registered on the myr88 Platform should contact customer support immediately with relevant details so that appropriate action can be taken promptly.

11. Third-Party Links

The myr88 Platform does not contain links to third-party websites for general browsing purposes. Where links to third-party services appear — such as payment method providers — those third parties operate under their own separate privacy policies. myr88 has no control over and accepts no responsibility for the privacy practices of those third parties. We encourage you to review the privacy policy of any third-party service you use in connection with your myr88 account.

12. Changes to This Policy

myr88 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or the services we offer. The "Last Updated" date at the top of this Policy indicates when the most recent version took effect. Material changes will be communicated to registered players via email to the address on your account or via an in-Platform notification. Your continued use of the Platform following the effective date of any update constitutes your acceptance of the revised Policy.

13. Contact Us

For privacy-related enquiries, data rights requests, or concerns about how myr88 handles your personal data, please contact our Data Protection team via:

• Live chat — available 24/7 on the myr88 Platform;
• Email — [email protected] (plain text — not a clickable link).

We aim to acknowledge all privacy-related enquiries within 5 business days and resolve them within 30 days. For questions about account terms, visit our Terms & Conditions page. For responsible gaming support, visit our Responsible Gaming page.